Customer Service Complaints Appeals Procedure
If you are not satisfied with the outcome of the investigation of your complaint, you may appeal the decision to:
Head of Corporate Services
CORU
Joyce House
8-11 Lombard Street East
Dublin 2
D02 Y729
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. The Ombudsman's staff examine complaints about the administrative actions of Government Departments and Offices.
Contact details are as follows:
Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
www.ombudsman.ie
